Privacy Policy - Instaferries

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At Instaferries, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, in accordance with the European Union's General Data Protection Regulation (GDPR) and applicable Greek law.

By Browse and using Instaferries, you accept the terms of this Privacy Policy.

1. Data We Collect

We collect various types of information to provide and improve our services. These may include:

Personal Data You Provide:
- Contact Information: Name, surname, email address, phone number.
- Passenger Identification Details: Name, surname, gender, date of birth, nationality, ID/passport number (where required by the ferry company).
- Payment Information: Credit/debit card details (collected and processed by third-party payment providers), billing address.
- Booking Details: Destination, travel dates, number of passengers, vehicle type (if any), special requirements.
- Communication Data: Content of communications when you contact us (e.g., via email, phone).
Data Collected Automatically:
- Device and Usage Data: IP address, browser type, operating system, pages you visited, time spent, URL referrals, cookie data (see section 7).

2. How We Use Your Data

We use the data we collect for the following purposes:

Service Provision: To process your bookings and ticket purchases, to send you confirmations, itinerary changes, and other relevant information.
Communication: To respond to your inquiries, provide you with customer support, and inform you about your booking status.
Service Improvement: To analyze the use of our website, understand user preferences, and improve your experience (e.g., personalizing search results).
Marketing: With your consent, to send you offers, newsletters, and promotional material. You can withdraw your consent at any time.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of use.
Security: To prevent fraud, protect the security of our website, and detect malicious activity.

3. Data Sharing

We do not sell, rent, or trade your personal data with third parties for their own commercial purposes. However, we may share your data with:

Ferry Companies: To complete your booking, it is necessary to share your personal data (name, surname, identification details, etc.) with the ferry companies you are traveling with.
Service Providers: We work with third-party service providers (e.g., payment providers, website hosting companies, data analytics services) who help us operate the website and provide our services. These providers have access to data only to the extent necessary to perform their services and are bound by contractual confidentiality obligations.
Legal Obligation: When required by law, regulations, court orders, or to protect the rights, property, or safety of Instaferries, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These include data encryption, secure servers, firewalls, and restricted data access.

While we make every effort to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or for as long as required by law (e.g., for tax or accounting purposes).

6. Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

Right of Access: To request access to the personal data we hold about you.
Right to Rectification: To request the correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): To request the deletion of your personal data, under certain conditions.
Right to Restriction of Processing: To request the restriction of the processing of your data.
Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.
Right to Object: To object to the processing of your personal data, especially for direct marketing purposes.
Right to Withdraw Consent: If processing is based on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) if you believe your rights are being violated.

To exercise any of these rights, please contact us using the contact details provided at the end of this Policy.

7. Cookie Policy

The Instaferries website uses cookies to improve user experience, analyze traffic, and provide personalized services. Cookies are small text files stored on your computer or mobile device when you visit a website.

Types of Cookies We Use:

Necessary Cookies: These are essential for the basic functionality of the website (e.g., navigation, access to secure areas, shopping cart functions). Without them, the website cannot function properly.
Performance/Analytics Cookies: These collect anonymous information about how the website is used (e.g., which pages you visit most often, if you encounter errors). These cookies help us improve the website's operation.
Functionality Cookies: These remember your choices (e.g., language, region) to provide enhanced and more personalized features.
Advertising/Targeting Cookies: These are used to deliver advertisements that are more relevant to you and your interests. They can also be used to limit the number of times you see an advertisement and to measure the effectiveness of an advertising campaign.

Cookie Management:

You can manage your cookie preferences through your browser settings. You have the option to delete or disable cookies, but please note that this may affect the functionality of the website.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to these websites. We encourage you to read the privacy policies of every website you visit.

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon their posting. We recommend that you periodically review this page for any updates.

10. Contact

If you have any questions, comments, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Email: privacy@Instaferries.gr
Phone: [Please insert your phone number here]
Postal Address: [Please insert your postal address here]